Terms & Conditions

Introduction
By using this website you are deemed to have read and accepted the terms and conditions.
 If you do not agree, please do not use the website.

Copyright © Jorgobé 
All rights reserved. All content on this website, including text, images, graphics, audio and video files are the property of Jorgobé. You are not permitted to copy, distribute or republish any materials or software contained on this website, for any commercial or public purposes without the prior written consent of Jorgobé.
 Please note that you will be held civilly or criminally liable for any infringement or general breach of our copyright.

Trademarks
Jorgobé is a registered trademark. All trademarks on this site are protected by copyright unless stated otherwise.

Disclaimer
Jorgobé aims to ensure that the information on our website is as accurate, complete and up to date as possible. Jorgobé can in no way be held liable for any errors or omissions on the website.

Jorgobé reserves the right to edit the website without prior notice. Jorgobé cannot be held liable for any actions arising in connection with your access to and/or use of content from this website.

If you have any questions about these terms and conditions, please feel free to contact us.

© Jorgobé

Governing law
The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.

Terms and conditions of sale

General information 
Legal name:

Jorgobé Operations ApS
Form of organization: ApS
VAT No.: DK-355 14 023
E-mail address: jorgobe@jorgobe.com
Year of establishment: 2013

Security
Jorgobe.com works with Stripe, a provider of payment solutions. This means that all sensitive information is transferred via a safe, Stripe-approved payment module. So Jorgobé will never have access to the card details you enter. It is just as safe to pay online as it is in a physical store. Payment will not be drawn until the item is dispatched from our warehouse.

Prices
All prices at jorgobe.com are based on the currency used in the country you are shopping from, and includes VAT. Additionally, the P&P and handling costs will be displayed to you, before accepting your purchase. VAT is not payable on this fee.

Payment
Payment can be made with the following payment methods:

MasterCard
Maestro
Visa
Visa Electron
American Express
PayPal
Sofort
EPS
Ideal
Bancontact
GiroPay

We offer billing and payment in instalments in cooperation with Stripe. Read stripe’s terms and conditions: https://stripe.com/payment-terms/legal

Delivery
jorgobe.com delivers to all European countries within the European Union. The delivery time from Jorgobé is 1–3 days after the payment has been made and the order has been processed. We strive to dispatch your package within 12 hours on weekdays. All orders are sent by ordinary first class post. Jorgobé uses DHL and GLS as carrier, and is subject to the delivery terms of those two.

Returns
You always have 14 days’ right to withdraw from the purchase. The withdrawal period will expire after 14 days from the day you receive your item(s). If the 14th day falls on a public holiday, a Saturday, Constitution Day, December 24th or 31st, the 14-day period expires the next working day. You are responsible for the costs associated with returning the item(s).

You can exercise your right to withdraw from the purchase by unambiguously informing Jorgobé of your decision to withdraw, either in a letter sent by post to our return address or in an email sent to jorgobe@jorgobe.com. You may use our return form to state your decision to withdraw from the purchase. This can be sent to our return address together with the item(s) you wish to return, or at jorgobe@jorgobe.com. You can find our return form here.

Jorgobé assumes no liability for printing errors, items out of stock, price changes, etc. We will contact you if the above should be the case in connection with your order. The purchase agreement is revoked in connection with the above errors.

Please note
We cannot refund or exchange beauty items including cosmetics which have been opened, tested or partially used and which cannot be returned in the same physical state to, which they were purchased. This does not apply to faulty or incorrectly supplied good where your statutory right are unaffected.
Where cosmetics are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided in such circumstances unless the goods are faulty.
Return number: 119644.
We kindly ask you to state the return number on the envelope – this is not necessary to exercise the right to cancel the purchase, but will make the cancellation process more efficient.
Please note: We do not accept packages sent COD. A copy of the order confirmation should be attached. It is not a requirement, but it will speed up the processing time.

Return address:
Jorgobé
Arnold Nielsens Boulevard 72
2650 Hvidovre
Denmark

Damaged goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We may recover you from that amount by which the value of the goods has been diminished, up to the price of the purchase.

Please note for legal reasons cosmetic product can only be returned if all hygiene seals are unbroken.
Basically you lose your right to return the good, if you remove the hygiene seal from the good.

Naturally, if you wish to return your purchase, the amount you have paid us will be reimbursed immediately, but in any event no later than the end of 14 days after the day on which we’ve received the goods back. The amount will be transferred to the card you paid with, or your bank account, once the product has been returned to us and we have checked that it meets the conditions for return. Should you be liable for any diminished value of the goods, this will be deducted from your purchase amount.

International Shipping
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Jorgobé. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Jorgobé has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the EU. In the case of returned shipments, the Customer is responsible for any and all additional shipping fees and return fees assessed. All orders are sent from Denmark. Shipping to some countries are subject to a shipping cost, this will display vividly upon checkout of your purchase.

Right to complain
When you shop at jorgobe.com you always have 24 months’ right to complain under the Danish Sale of Good Act.
Your complaint must be submitted within a reasonable length of time after discovering the defect/fault. A complaint submitted within 2 months is always considered timely. If you wish to complain about your product, please send/return it to the address below and include a brief description of the complaint.

Jorgobé
Arnold Nielsens Boulevard 72
2650 Hvidovre
Denmark

We will refund the postage if you have received an incorrect or damaged item.

Please note: We do not accept packages sent COD or the like. Items must always be returned in secure packaging. Remember to obtain a receipt for the postage so that we can reimburse you.
If you have a complaint about your purchase, please address it to jorgobe@jorgobe.com. If we do not succeed in finding a solution, you can appeal to court at the online complaint portal of the European commission. The portal can be found under: http://ec.europa.eu/consumers/odr/

Newsletter
Once a customer, you will automatically receive an email inviting you to receive Jorgobé’s newsletter, which you can accept or decline. You can at any time unsubscribe from the our newsletter, should you choose to subscribe, by contacting us at jorgobe@jorgobe.com.

Data protection policy
To shop online from us at jorgobe.com, we require the following information:

Name + surname
Address
Email

We register your personal details for the purpose of delivering the goods to you.
Personal details registered at jorgobe.com are kept for five years before being deleted.

When gathering personal details via jorgobe.com, we ensure that it is always with your express consent, so you are informed of exactly what information we are collecting and why.

Jorgobe.com has access to the details registered about you. The customer data is neither stored nor transmitted encrypted. Information provided to jorgobe.com is not passed on or sold on to third parties in any way, and we do not register any sensitive personal information.

As a customer registered at jorgobe.com, you are entitled to object to the registration at any time. You are also entitled to access the information that we have registered about you. This is your right under the European Act of GDPR (har ændret denne) and any enquiries should be addressed to jorgobe.com via email jorgobe@jorgobe.com.

Cookies
Cookies are used at jorgobe.com in order to optimise the website and its functionality and thus make your visit as easy as possible for you. Cookies can be deleted from your computer at any time. How you do this depends on your browser.

The following cookies are used at jorgobe.com:

viewed_cookie_policy: Tracks that the user has accepted our cookie notice.

woocommerce_recently_viewed: Tracks the products the user shows interest in.

_utma: Cookie from Google Analytics used to distinguish users and sessions.

_utmb: Cookie from Google Analytics used to determine new sessions/visits.

_utmc: Cookie from Google Analytics. Set for interoperability with urchin.js.

_utmz: Cookie from Google Analytics that stores the traffic source or campaign that explains how the user reached your site.

_utmv: Cookie from Google Analytics, used to store visitor-level custom variable data.

woocommerce_items_in_cart: Remembers what the user has put into the shopping basket.

woocommerce_items_hash: Assigns the user an ID when something has been put into the shopping basket.

wp_woocommerce_session: Tracks the users current placement on jorgobe.com.

At the time of ordering, the full amount of the order shall be paid, using one of the payment methods that we accept at jorgobe.com The accepted payment methods will be stated during the payment process. Whatever card you may choose to use as payment, must have sufficient funds to cover the proposed payment to us. We will only accept payments from accounts within the United Kingdom, and are not bound to supply before we have received cleared funds in full.

By confirming your purchase, you undertake that the details provided during the ordering process are valid, that you are the owner of the credit card or debit card to which details have been provided, and that there are sufficient funds on the card to cover the cost of the order. You may only submit to us information, which is accurate, and not misleading, and you must inform us of any changes in the provided information that are relevant for us to be able to deliver your order. We reserve the right to obtain validation of your payment details before shipping your order.

Before you submit an order on our website, you must read and agree to our terms and conditions. You are responsible for being up to date with the applicable terms and conditions each time you submit an order.
Your order remains valid as an offer until we issue our confirmation of order or, if earlier, when we receive your notice revoking your order.

Until your order has been accepted by us, we are not obliged to provide you with the order. Your order has been accepted by us when you receive an order confirmation email from us with your order information and order number.

When we accept your order, we shall be legally bound to supply your order to you. Until you order has been accepted, we reserve the right to refuse to process your order and you reserve the right to cancel your order. If any of the two parties have cancelled your order before we have accepted it, then any amount that may have been paid we will be promptly refunded to the credit card on which the transaction was made.

We aim to ensure that the information on our website is as accurate, complete and up to date as possible. Should there be errors or omissions on the website that has affected your order, we will contact you via email to confirm that you wish to proceed at the revised price, or to inform you about the cancellation of your order.

A purchase will solely obligate us to provide you with the products that we have confirmed in the confirmation of order.

Correcting input errors
You can change and correct the information you have entered at any point during the ordering process, before you complete your order to binding effect. If you, after you have submitted your order, discover that you have entered wrong information by mistake, please contact jorgobe@jorgobe.com immediately. However, we cannot guarantee that we will be able to correct the information in accordance with your instructions.

Confidentiality
Introduction, It is important to Jorgobé that you feel safe when using our website. We therefore take the necessary precautions to ensure a responsible level of security and to keep your personal details confidential.

Our security policy is set out below. When using our website, you accept the guidelines described in it.
Personal data
 Jorgobé undertakes to protect your personal details and to comply with the United Kingdom Act on Processing of Personal Data.

We reserve the right to use any information you enter on our website or in other respects. Naturally, you can always choose not to disclose this information. Jorgobé guarantees that all personal details gathered are provided voluntarily.
Please note that in certain cases it may be necessary to pass on personal details in order to comply with the law.

When Jorgobé holds competitions on our website, we also gather the information you provide when registering. This information will only be used to draw winners and send prizes, as well as for statistical purposes, unless otherwise specified.

Why do we gather personal data?
Personal data is information that you enter. This might include your name, address, date of birth, email address and phone number, interests, favourite products, etc.

We use the information we gather to continuously improve and target our services and communications to you.

Please note, that your email address might be used for marketing purposes, should you choose to subscribe to our newsletter.

All rights reserved © Jorgobé