Frequently Asked Questions


We are committed to helping you achieve radiant, healthy skin with our premium skincare products and meticulously composed regimens.

This page provides quick answers to common questions.

Explore below for the information you need, or contact our customer support team for further assistance.

Jorgobé - Precision Skin Health

Orders, shipping and returns

How can I place an order for Jorgobé products?

You can easily place an order for Jorgobé products directly through our website. Simply browse our product catalog, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase securely.

How can I track my Jorgobé order?

Once your order is processed and shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery through our website or the courier's platform.


What shipping options does Jorgobé offer?

Jorgobé offers standard and expedited shipping options for domestic and international orders. Shipping rates and delivery times may vary depending on your location and selected shipping method. At checkout, you can view available shipping options and estimated delivery dates.

What is Jorgobé's shipping policy?

We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-3 business days, excluding weekends and holidays. Shipping times may vary based on your location and selected shipping method. For more information, please refer to our Shipping Policy page.

What is Jorgobé's return policy?

We want you to be completely satisfied with your Jorgobé purchase. If you're not happy with a product, you can return it within 30 days of receipt for a full refund or exchange. The item must be unused and in its original packaging to be eligible for a return. Please refer to our Returns & Exchanges page for detailed instructions and eligibility criteria.

How do I initiate a return or exchange with Jorgobé?

To initiate a return or exchange, please contact our customer support team via email at jorgobe@jorgobe.com or through the contact form on our website.

Provide your order number and details about the item you wish to return or exchange. Our team will guide you through the process and provide further instructions.

Does Jorgobé offer free returns?

Unfortunately, we do not offer free returns at this time. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part or a defective product.

Please contact our customer support team for assistance with returns.

Can I cancel or modify my Jorgobé order after it has been placed?

We process orders quickly to ensure prompt delivery, so we may not be able to cancel or modify your order once it has been placed. If you need assistance with an order modification or cancellation, please contact our customer support team as soon as possible for assistance.

Payments, charges, and gift cards

What payment methods does Jorgobé accept?

Jorgobé accepts a variety of payment methods to make your shopping experience convenient and secure. You can pay for your order using major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal for added flexibility.

Is it safe to enter my credit card information on the Jorgobé website?

Yes, shopping on the Jorgobé website is safe and secure. We use industry-standard encryption technology to protect your payment information and ensure that your transactions are processed securely. Your privacy and security are our top priorities.

Does Jorgobé offer gift cards?

Yes, Jorgobé offers gift cards that make the perfect gift for friends, family, or anyone who loves skincare. Gift cards are available in various denominations and can be purchased directly through our website. They are delivered electronically via email and can be redeemed online at checkout.

Professional inquires

Does Jorgobé offer wholesale opportunities for retailers?

Yes, Jorgobé welcomes wholesale inquiries from premium retailers interested in carrying our products. We offer competitive terms and support for retailers looking to stock our brand.

Please contact us at jorgobe@jorgobe.com for more information on pricing, minimum order quantities, and distribution options.

Are professional partnerships available with Jorgobé?

Jorgobé values partnerships with professionals in the beauty and skincare industry, including estheticians, dermatologists, makeup artists, and influencers.

If you're interested in collaborating with us for product promotions, sponsored content, or professional recommendations, please reach out to us at jorgobe@jorgobe.com

Account and personal information

What skin types are Jorgobé products suitable for?

Jorgobé products are developed to be effective across all skin types, including sensitive skin.

Our approach combines natural and organic ingredients known for their skin benefits, ensuring each product delivers results without harshness.

We prioritize ingredient integrity and skin compatibility, making our range suitable for those seeking effective yet gentle skincare solutions.

This straightforward, no-compromise approach reflects our commitment to delivering skincare that works for everyone.

Are Jorgobé products tested on animals?

While Jorgobé products are designed to be beneficial for a variety of skin types, we understand that specific skin concerns, such as acne or eczema, may require special care.

Our products contain natural and organic ingredients that are generally well-tolerated. However, for those with particular skin conditions like acne or eczema, we recommend a consultation with a dermatologist or skincare professional. They can provide personalized advice on whether our products are suitable for your unique skin needs.

Additionally, you can always test a small amount of product on a less visible area of skin to check for any adverse reactions before applying it more broadly.

How can I find out about the ingredients in your products?

While Jorgobé products are designed to be beneficial for a variety of skin types, we understand that specific skin concerns, such as acne or eczema, may require special care.

Our products contain natural and organic ingredients that are generally well-tolerated. However, for those with particular skin conditions like acne or eczema, we recommend a consultation with a dermatologist or skincare professional. They can provide personalized advice on whether our products are suitable for your unique skin needs.

Additionally, you can always test a small amount of product on a less visible area of skin to check for any adverse reactions before applying it more broadly.

What is your return policy?

While Jorgobé products are designed to be beneficial for a variety of skin types, we understand that specific skin concerns, such as acne or eczema, may require special care.

Our products contain natural and organic ingredients that are generally well-tolerated. However, for those with particular skin conditions like acne or eczema, we recommend a consultation with a dermatologist or skincare professional. They can provide personalized advice on whether our products are suitable for your unique skin needs.

Additionally, you can always test a small amount of product on a less visible area of skin to check for any adverse reactions before applying it more broadly.

How should I store my Jorgobé skincare products?

While Jorgobé products are designed to be beneficial for a variety of skin types, we understand that specific skin concerns, such as acne or eczema, may require special care.

Our products contain natural and organic ingredients that are generally well-tolerated. However, for those with particular skin conditions like acne or eczema, we recommend a consultation with a dermatologist or skincare professional. They can provide personalized advice on whether our products are suitable for your unique skin needs.

Additionally, you can always test a small amount of product on a less visible area of skin to check for any adverse reactions before applying it more broadly.

Other

What skin types are Jorgobé products suitable for?

Jorgobé products are developed to be effective across all skin types, including sensitive skin.

Our approach combines natural and organic ingredients known for their skin benefits, ensuring each product delivers results without harshness.

We prioritize ingredient integrity and skin compatibility, making our range suitable for those seeking effective yet gentle skincare solutions.

This straightforward, no-compromise approach reflects our commitment to delivering skincare that works for everyone.

Are Jorgobé products tested on animals?

While Jorgobé products are designed to be beneficial for a variety of skin types, we understand that specific skin concerns, such as acne or eczema, may require special care.

Our products contain natural and organic ingredients that are generally well-tolerated. However, for those with particular skin conditions like acne or eczema, we recommend a consultation with a dermatologist or skincare professional. They can provide personalized advice on whether our products are suitable for your unique skin needs.

Additionally, you can always test a small amount of product on a less visible area of skin to check for any adverse reactions before applying it more broadly.

How can I find out about the ingredients in your products?

While Jorgobé products are designed to be beneficial for a variety of skin types, we understand that specific skin concerns, such as acne or eczema, may require special care.

Our products contain natural and organic ingredients that are generally well-tolerated. However, for those with particular skin conditions like acne or eczema, we recommend a consultation with a dermatologist or skincare professional. They can provide personalized advice on whether our products are suitable for your unique skin needs.

Additionally, you can always test a small amount of product on a less visible area of skin to check for any adverse reactions before applying it more broadly.

What is your return policy?

While Jorgobé products are designed to be beneficial for a variety of skin types, we understand that specific skin concerns, such as acne or eczema, may require special care.

Our products contain natural and organic ingredients that are generally well-tolerated. However, for those with particular skin conditions like acne or eczema, we recommend a consultation with a dermatologist or skincare professional. They can provide personalized advice on whether our products are suitable for your unique skin needs.

Additionally, you can always test a small amount of product on a less visible area of skin to check for any adverse reactions before applying it more broadly.

How should I store my Jorgobé skincare products?

While Jorgobé products are designed to be beneficial for a variety of skin types, we understand that specific skin concerns, such as acne or eczema, may require special care.

Our products contain natural and organic ingredients that are generally well-tolerated. However, for those with particular skin conditions like acne or eczema, we recommend a consultation with a dermatologist or skincare professional. They can provide personalized advice on whether our products are suitable for your unique skin needs.

Additionally, you can always test a small amount of product on a less visible area of skin to check for any adverse reactions before applying it more broadly.

The Jorgobé Philosophy

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